1. Delete your account
When you can access the account controls, open your Garage, then Account Settings and Delete My Account. Review the final confirmation carefully. Deleting the account is permanent and removes access to that account, its garage and associated cars; keep your own copies of information you need first.
If you cannot sign in, your membership has expired, a control is unavailable or you prefer a support request, email info@drivegt.com from your account address. Include the username and a clear request to delete the account. We can ask for proportionate verification. Do not send your password, full payment credentials or unnecessary identity papers.
Uninstalling the app or clearing its storage does not delete the account. This page and the email request route are available outside the app and without login.
2. Removal from the service and retained copies
The self-service action removes the account and related database relationships handled by the deletion flow. It is not a promise that every media file, historical audit/communication record, provider copy or backup is physically erased immediately. Some related records can be disconnected from the deleted identity, while files or evidence require separate reviewed cleanup.
We retain only records justified by an applicable obligation or purpose, such as necessary billing/tax evidence, fraud/security, a legal claim or backup recovery. Accounting records generally require at least six years from the end of the relevant UK company financial year; that does not justify retaining unrelated media for six years. Ask us to review specific retained data or explain the applicable period/status.
A recipient's lawful copies of messages, screenshots or previously accessible content and a payment provider's independent records are separate. A removed Moment becomes unavailable through ordinary feed/media permissions but can remain in underlying records pending lawful cleanup. The Privacy Policy explains retention criteria and rights.
3. Request specific data or exercise a right
Email info@drivegt.com with your username, the data or operation concerned and what you request: access, correction, deletion, restriction, portability, objection or withdrawal of consent as applicable. You can request deletion of particular data without deleting the entire account.
UK/EEA rights requests are normally handled within one month, subject to lawful extensions or other applicable rules which we explain. A Privacy Complaint has a separate acknowledgement/review process described in the Privacy Policy. Necessary verification and lawful retention exceptions can apply; we do not make a rights request dependent on membership payment.
4. Payments and account deletion
Deleting an account is not itself a request for a membership refund, and uninstalling an app does not cancel a purchase. Contact support first if you need a refund, cancellation or invoice copies. Current annual membership is paid once without automatic renewal.
Mandatory cancellation, refund and privacy rights remain available after deletion. The Membership & Cancellation Policy explains the request route and relevant statutory rights.
5. Security concerns
Report suspected unauthorized access, exposed personal data, phishing or a security issue privately to info@drivegt.com. Describe the affected page/account and include only necessary redacted evidence. Do not publish private member records, tokens, passwords or payment credentials.
Do not access someone else's data, evade permissions, download a database or disrupt the service to prove a report. A report does not create a bug-bounty promise or authorization beyond your permitted access. In an emergency or suspected crime, contact the appropriate authorities.
6. Contact and app-store information
Platform: DriveGT. Operator: DriveGT Holdings Ltd., company number 17297798. Registered office: 30 Churchill Pl, Canary Wharf Estate, London, England, E14 5RE. Account/data request and support contact: info@drivegt.com.
Public deletion information: https://drivegt.com/security. Self-service route: Garage > Account Settings > Delete My Account. Outside-app request route: email info@drivegt.com. The app's current store listing identifies the distributor separately; this page concerns the DriveGT platform account and data.